The Power of Best Buy’s Retail Hospital

In the executive suite at Best Buy’s headquarters, there is a model of a “retail hospital” that shows beds filled with other similar retailers who have fallen gravely ill – Kmart, Woolworths, etc. (Fortune, 4/3/06) It is difficult to get … Read More..

The Wrong Idea

A good friend just attended a workshop put on by a company that shows people how to use the ideas that appear in a very popular book on change management. They taught people how to encourage dialogue among people who … Read More..

Assuming Success Will Last Forever: UAW and GM

Business Week’s article Twilight of the UAW (4/10) should be a warning call to leaders in other organizations. Much has been written about General Motors’ missteps over the years, and we can see the price they are paying for it. … Read More..