(#10 in The Energy Bar series) Jim Blasingame (the Small Business Advocate) told me a great story about energy. At age 27, he landed a job in sales with Xerox. He met with the local head of a manufacturing … Read More..
Did you ever find yourself in the midst of a major change, only to see it start to fail badly? Do you begin to worry that all that time and money and hope — not to mention your reputation) is going down the tubes?. . . If so, you’re not alone. It happens a lot.
Level 3 is the deepest, most firmly entrenched form of opposition to any change. The problems are big and may appear overwhelming. (In Level 1 resistance people don’t go along because they don’t understand or don’t agree with your interpretation of the data. Level 2 comes from a fear of what the change will mean.) In Level 3, people are opposing you. This resistance could be based on your history together, conflicting values, or who you represent (i.e. union versus management, differences in race or culture.)
Lack of trust often kills otherwise great plans. This article shows you what to do to turn things around.
Even the best plans can derail. Conditions change – changing market forces, new directives from headquarters, a change in personnel, a union election, and so on. In other words, resistance to change takes over. Managing organizational change is especially challenging during this stage.
Three critical things to know at this stage:
- Be able to spot resistance early and in its many subtle forms.
And be able to determine if the potential derailment is caused
technical, financial, or human factors. These are common
sources of resistance to change. If you know these, you can
avoid many of the real headaches that come with change.
- Ways to find out why things are going off track. If you judge
wrong, you can either get people madder at you or waste
some valuable time.
- Strategies to turn opposition and reluctance into support.
Here are some tools that can help.
This is a short interview with Rick Maurer conducted by the Association for Quality Control.
This is an assessment you can use to determine what’ s going on and develop strategies to get things back on track.
Listening is the most important skill to use when things are going poorly.
This snippet must be a portion of a longer article I was working on. It is a list of things that can help you regain trust.
Level 2 Resistance is an emotional reaction to the new idea. In short, people are afraid. They fear that with this change they will lose control over their work, lose respect, become overwhelmed by yet another straw on their backs — or-they may be afraid they will lose their jobs.