Change Management at Sprint

Wednesday, May 28th, 2008

Cecilia Kang interviewed Dan Hesse, President and CEO of Sprint for The Washington Post (5/21/08). She asked what resistance he faced given all the changes facing the industry and challenges facing Sprint. He said, “I haven’t found much resistance at all. If all things were equal, I’d much rather take over a company in great shape and going well. But if there is an advantage for a company that is not going well, it’s the readiness to embrace change because everyone knows modus operandi isn’t working.”

Sad, but true. People in organizations seem far more motivated by fear than by opportunity when it comes to embracing major change.

You may have already seen this interview since it was widely syndicated. But just in case. . . (My copy of the interview got lost in a stack of things to read.)