Resistance and Support for Change Assessment

Think about a single person or group who must support you in order for you to succeed on a project.

Identify all of the Level 1 (understanding) things where you see eye-to-eye. Write those things in the Level 1 Support box. Now, identify the Level 1 places where you disagree about the facts, or where you have information that this other person (r group) doesn’t have access to.

Move to Level 2. Identify all of the emotional things that might be working in your favor. For example, “She believes that this change will be good for her personally. She wants what is best of the organization. And so forth. Then identify the possible Level 2 places where she might have a negative reaction. For instance: afraid that she will lose her job, lose face, lose control, and so forth.

Then move to Level 3. Identify the places where trust is high between you and this stakeholder. And then identify the places where he might not trust or have confidence in you regarding  this specific project.

Level 1 
Level 2 
Level 3 

Take note of this picture. What’s working for you? What might be working against you?

If there are items in the resistance side of Levels 2 and 3, that’s where you need to start your work. People will not be interested in Level 1 points until they feel safe enough to listen or until  they believe that they can trust you.

If you had to place a question mark in any box, be careful. This means that you don’t have access to important information. I encourage you to read short e-book, The Magic List, for tips on ways to find out what the Level 1, 2, and 3 issues might be.

Next Steps

For more on the three levels, please read Resistance to Change – Why It Matters and What to Do About It.

Also, you might take a look at the other six Challenge of Change. Some of those might help you address challenge facing you today.

© 2013 Rick Maurer


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