Warren Buffet said, “It takes twenty years to build a reputation, and five minutes to ruin it.”
We see that happen to public figures all the time. Sometimes their past catches up with them (leaders of Enron come to mind). . . sometimes hubris takes over – they believe they are above the laws that rule mere mortals. . . and sometimes unproven innuendo kills their reputation.
One of the first things I look for when I work with a client is do people trust this person. If the answer is yes, then the change they are about to lead might have a good chance of succeeding. If the answer is no, then starting to rebuild those washed out bridges needs to be the first order of business.
If people have trust and confidence in you, they are more likely to give you the benefit of the doubt, and listen with interest and curiosity. Questions will still be probing, but your audience won’t be out to get you. Trust is worth working on.
If you are interested in some ideas on ways to rebuild trust, click here to read my article “What to Do When Trust is Low” It’s free. Good luck.
What to Do When Trust is Low