Perspectives on Change
Exploring the Human Side of Change
Avoid Those 7-foot Bars: When Small Steps Lead to a Big Difference
I want to talk about the power of doing little things. I recently came across a quote from Warren Buffett. He said, “I don’t look to jump over seven-foot bars. I look around for one-foot bars that I can step over.” That struck me as useful advice — not just for...
Why People Resist Change Even When the Idea Is Good
I want to tell you how I started thinking about resistance. Early in my career, I had a lot of ideas. I thought I could see what needed to change and how to make things better. And I assumed that if the idea was sound, people would get on board. That’s not what...
Why Everybody Knows Betty (And Why It Matters)
I want to share a simple idea. It sounds almost obvious, but it can be surprisingly powerful. I call it: Everybody Knows Betty. I was working with a hospital and asked a group of frontline staff a simple question. If the CEO walked in, would you recognize him? Most...
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