Articles

When leaders ask me why people don’t get it, they are expressing concern about some big, important project that has slowed to a halt. Quite often, though, I don’t think that is the question they should be asking. What if people do understand what these leaders are saying, but that knowledge scares them? Perhaps the […]

Nearly two-thirds of all major changes in organizations fail. That’s pretty sobering information. Did you know that: only about 30 percent of re-engineering projects succeed 23 percent of mergers make back their costs 43 percent of quality improvement efforts are worth the effort 9 percent of major software applications are worth what you pay for […]

Too often leaders make half-hearted attempts to build support for change. They might hold one big planning event. (I call this a Big Bang Approach to Change.) Or they notice that people are worn out, so they hold a team-building event complete with refreshments and games to let people know that they really care. Or […]