Perspectives on Change

Exploring the Human Side of Change

Why Everybody Knows Betty (And Why It Matters)

Why Everybody Knows Betty (And Why It Matters)

I want to share a simple idea. It sounds almost obvious, but it can be surprisingly powerful. I call it: Everybody Knows Betty. I was working with a hospital and asked a group of frontline staff a simple question. If the CEO walked in, would you recognize him? Most...

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We Will Deal with Resistance Next Thursday

We Will Deal with Resistance Next Thursday

I saw a change plan that read Step 17: Deal with resistance. Good intention. Wrong assumption. Resistance — and support — don’t arrive on schedule. The possibility for resistance or support is often present from day one. Treating support and resistance as steps is...

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