Perspectives on Change
Exploring the Human Side of Change
Why Everybody Knows Betty (And Why It Matters)
I want to share a simple idea. It sounds almost obvious, but it can be surprisingly powerful. I call it: Everybody Knows Betty. I was working with a hospital and asked a group of frontline staff a simple question. If the CEO walked in, would you recognize him? Most...
We Will Deal with Resistance Next Thursday
I saw a change plan that read Step 17: Deal with resistance. Good intention. Wrong assumption. Resistance — and support — don’t arrive on schedule. The possibility for resistance or support is often present from day one. Treating support and resistance as steps is...
A Few Simple Tools for Leading Change and Navigating Difficult Conversations
Every now and then, it feels worth pausing and asking a simple question: What’s already available that might help? Over the years, I’ve created a fair amount of material—short videos, articles, a few tools, and a free ebook—all meant to support people navigating...
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