I saw a change plan that read Step 17: Deal with resistance.
Good intention. Wrong assumption.
Resistance — and support — don’t arrive on schedule. The possibility for resistance or support is often present from day one.
Treating support and resistance as steps is how projects get delayed, or quietly derailed.
Some things aren’t steps. They’re ongoing conditions.
I’d love your comments. Do you agree? Disagree? What do you do to pay attention to opportunities for support or the risks of resistance?
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About the Author, Rick Maurer



